Privacy Policy
(Updated June 1, 2017)
This Privacy Policy outlines the privacy practices of Wolseley Industrial Canada Inc., its subsidiaries and affiliates ("Wolseley Canada") concerning the collection, use, retention, disclosure and security of personal information obtained with respect to its customers, including credit applicants, applicants for employment and other individuals (sometimes hereinafter referred to as "you" or "your") in Canada in connection with our business and has been developed to comply with Canada's private sector privacy laws, including the Personal Information Protection and Electronic Documents Act ("PIPEDA"), the Personal Information Protection Act (Alberta), the Personal Information Protection Act (British Columbia) and An act respecting the protection of personal information in the private sector (Québec).
Protecting individual privacy is important, and Wolseley Canada is committed to maintaining personal information that it obtains secure and confidential. Wolseley Canada generally uses personal information to provide customers with the products and services they have requested, and to get to know you, your needs and your preferences in order to provide you with superior customer service.
Personal Information We Collect
In order to conduct certain aspects of our business, including processing your requests for our products or services, we may be required to collect personal information about you. In this policy, the term "personal information" means any information about an identifiable individual, but does not include the name, title or business contact information of an employee of an organization, when collected, used or disclosed for the purpose of communications relating to the employees’ employment, business or profession.
Accordingly, when used in this Privacy Policy, references to "personal information" include, but are not limited to:
- non-excluded identifying information regarding an individual in his or her capacity as an employee of an organization and the name, address, telephone number, e-mail address and other contact information of an individual outside of his or her role as an employee of an organization;
- information we collect or generate in order to comply with applicable legal and regulatory requirements, including information about an individual's business or occupation;
- social insurance number and/or other personal identifiers, such as date of birth, collected for credit checks;
- individual credit reports and credit history, asset and liability information;
- information about an individual's past dealings and accounts with Wolseley Canada, including payment history or reports of suspicious transactions;
- information about past financial dealings with third party references provided to us;
- account information and records collected and retained over the course of an individual's relationship with us; and
- such other personal information collected with an individual's consent or as permitted or required by law.
- when you request a quote, order, purchase, return or exchange any of our products or services;
- when you submit a credit application, whether personally or on behalf of a corporate credit application, including in the capacity as a guarantor of the obligations of a corporate customer;
- when you correspond with us, including electronically, to contact one of our representatives, provide us with questions or comments or participate in any promotion or survey which we may make available from time to time;
- when we receive corporate information from existing or prospective customers in order to evaluate potential business relationships;
- when we access publicly available registries and databases to learn more about existing and potential customers;
- from credit reporting agencies and current and past creditors;
- from third party financial institutions and similar references provided in connection with a credit evaluation;
- through our research on industry sectors and other areas relevant to our business;
- from our affiliates with whom you may have had past dealings;
- when you visit or use any Wolseley Canada website, which may involve the collection of: (a) visitor data provided voluntarily by site users; and (b) site data that is collected automatically by our systems to provide us with information about site use and for research analysis purposes;
- when you apply for employment with Wolseley Canada; and
- other ongoing transactions or interactions with Wolseley Canada.
- indentifying our customers, including the identities of directors, officers and guarantors of corporate customers;
- developing and maintaining our relationship with you, including with respect to the promotion or offering of additional products and services that might benefit or be of interest to you, processing orders, providing ongoing service and arranging delivery of products or services;
- reviewing individual and corporate credit applications in furtherance of our credit approval process, including to make a determination of credit worthiness and whether to extend credit in response to credit requests;
- to obtain and exchange credit information from and with credit reporting agencies, credit references and other sources with whom you have or may expect to have financial dealings;
- monitoring, detecting and preventing fraudulent and suspicious transactions, including meeting risk management and fraud monitoring requirements;
- checking an individual's past dealings or accounts with us or our affiliates;
- otherwise meeting legal and regulatory requirements;
- enforcing accounts and collecting any amounts owing to us;
- in connection with audit requirements;
- maintaining business records for reasonable periods to meet reasonable business needs and in accordance with legal and regulatory records retention requirements;
- evaluating an application for employment;
- generally managing and administering our business; and
- as otherwise consented to by an individual consent or as permitted or required by law.
- we have reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial or foreign law and the information is used for that investigation;
- an emergency exists that threatens an individual's life, health or security;
- the information is for statistical study or research;
- the information is publicly available, as defined in applicable privacy laws;
- the use is clearly in the affected individual's interest, and consent is not available in a timely way;
- knowledge and consent would compromise the availability or accuracy of the information, which is relevant to the detection, suppression or prevention of fraud, the investigation of a breach of an agreement or a contravention of the law; or
- collection is required to investigate a breach of an agreement.
- Services and Transactions: We may disclose personal information as necessary in connection with the transactions, products and services you have requested, including to third party suppliers in respect of the product warranties offered to you.
- Disclosure within Wolseley corporate family: Certain personal information about individual representatives of our corporate customers (including officers, directors, shareholders, owners, principals and guarantors) may be disclosed to our affiliates for the purposes of our and their ongoing risk management, fraud detection and security requirements, and for identity, financial and related background verification in connection with the provision of products and services.
- Service Providers: We may use agents and service providers (including computer technology and financial service providers such as credit card issuers, credit reporting agencies, and those of our affiliates acting in such capacities) to collect, use, store and/or process personal information on our behalf, and personal information may be transferred to those entities for the purposes described in this Privacy Policy.
- Business Transactions: Personal information may be used by Wolseley Canada and disclosed to parties connected with certain business transactions, such as the proposed or actual financing, insuring, sale or amalgamation of all or part of Wolseley Canada or our business or assets, and for the purposes of evaluating and/or performing a proposed transaction. These purposes may include permitting parties such as lenders, insurers or purchasers to determine whether to proceed or continue with a proposed transaction; fulfilling reporting, inspection or audit obligations to those parties; and disclosing personal information as part of concluding a purchase or sale. Assignees or successors of Wolseley Canada or our business or assets, or those of our affiliated entities, may use and disclose personal information for the purposes described in this Privacy Policy, unless further consent is obtained.
- Internal Processes: We may disclose personal information as reasonably necessary to meet insurance, audit, processing and regulatory requirements.
- a lawyer representing Wolseley Canada;
- collect a debt owed to Wolseley Canada by the affected individual or customer with respect to whom the affected individual's personal information was collected;
- comply with a subpoena, a warrant or an order made by a court or other body with appropriate jurisdiction;
- a law enforcement agency in the process of a civil or criminal investigation; or
- a government agency or department requesting the information.